Effective Date: December 11, 2025
Thank you for visiting www.velvetheartshop.us (“we,” “us,” “our,” or “the Site”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By using this Site, you confirm that you are at least 18 years old or accessing the Site with the permission of a legal guardian. If you do not agree to these Terms, you must stop using the Site immediately.
2. Changes to These Terms
We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:
- Use the Site for fraudulent or harmful activities
- Exploit, disrupt, or damage the Site or its systems
- Attempt to gain unauthorized access to accounts or servers
- Upload or transmit viruses, malware, or harmful code
- Copy, resell, or exploit any portion of the Site without our permission
4. Accuracy of Information
We attempt to provide accurate product descriptions, pricing, and availability. However, we do not guarantee that all information on the Site is error-free, complete, or up to date. We reserve the right to correct any errors at any time.
5. Product Availability
Products may be available in limited quantities. We reserve the right to discontinue, limit, or refuse sales at our discretion. We are not liable if an item becomes unavailable after you place an order.
6. Orders & Order Acceptance
Your order constitutes an offer to purchase products. We reserve the right to:
- Accept or decline any order
- Cancel orders due to pricing errors, stock issues, or suspected fraud
- Require additional information to verify payment
If your order is canceled, we will notify you and refund any applicable charges.
7. Pricing & Payment
All prices are listed in U.S. dollars unless otherwise noted. Prices may change at any time. We accept payments through secure third-party processors. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We are not responsible for fees applied by your bank, card issuer, or payment provider.
8. Shipping & Delivery
Shipping times, fees, and carriers are detailed on our Shipping Policy page. Delivery estimates are provided as guidelines and are not guaranteed. We are not responsible for delays caused by:
- Carriers
- Weather conditions
- Incorrect shipping information
- Customs clearance (for international orders, if applicable)
9. Returns, Exchanges & Cancellations
Our return and exchange rules are outlined on our Return Policy page. All returns must meet the requirements specified there. We reserve the right to reject returns that do not comply with our rules.
10. Intellectual Property
All content on the Site, including images, graphics, logos, text, product names, and design elements, is owned by or licensed to us. You may not reproduce, distribute, or modify any content without our express written permission.
11. Third-Party Services & Links
The Site may contain links to third-party websites or services. We are not responsible for the content, policies, or actions of third-party websites. Your use of third-party services is entirely at your own risk.
12. User Content & Feedback
If you submit comments, reviews, photos, or suggestions (“User Content”), you grant us the right to use, modify, publish, and distribute such content without compensation. You agree that your content will not violate any laws or infringe on any third-party rights.
13. Prohibited Activities
You may not use the Site to:
- Commit fraud or identity theft
- Collect personal information about other users
- Interfere with security features
- Upload harmful or illegal material
- Attempt to reverse-engineer the Site
14. Disclaimer of Warranties
The Site and all products are provided “as is” and “as available.” We make no warranties regarding:
- Website availability
- Accuracy or completeness of information
- Product suitability for your intended use
- Security or error-free performance
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for damages arising from:
- Use of or inability to use the Site
- Errors or inaccuracies in content
- Unauthorized access to your information
- Product defects or delivery delays
- Third-party actions
16. Indemnification
You agree to indemnify and hold us harmless from claims, damages, losses, liabilities, and legal fees arising from your use of the Site or violation of these Terms.
17. Privacy
Your submission of personal information through the Site is governed by our Privacy Policy. By using the Site, you consent to our data practices.
18. Governing Law
These Terms are governed by the laws of the United States and the state where our business is registered, without regard to conflicts of law principles.
19. Termination
We may suspend or terminate your access to the Site at any time for violations of these Terms or for any reason we deem necessary. Upon termination, you must stop using the Site immediately.
20. Contact Information
If you have any questions regarding these Terms, please contact us:
Email: support@velvetheartshop.us