Effective Date: December 11, 2025
Welcome to www.velvetheartshop.us (“we,” “us,” “our,” or “the Site”). We are committed to protecting your privacy and the personal information you share when using our website. This Privacy Policy explains how your information is collected, used, disclosed, and safeguarded.
1. Information We Collect
1.1 Information You Provide
We may collect personal information that you voluntarily provide when you create an account, place an order, subscribe to newsletters, or contact us. This may include:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment information (processed securely through third-party processors)
- Order details and preferences
1.2 Information Automatically Collected
We may automatically collect certain information when you browse the Site, such as:
- IP address
- Device and browser details
- Pages viewed and browsing patterns
- Cookies and tracking technologies
2. How We Use Your Information
We may use the information collected for purposes including:
- Processing and fulfilling orders
- Account and order communication
- Improving website performance and customer experience
- Sending promotional and marketing communications (if you opt in)
- Fraud prevention and security protection
3. Cookies and Tracking Technologies
We use cookies and similar tools to support website functionality, remember preferences, analyze usage, and personalize content. You may disable cookies in your browser, but certain site features may be affected.
4. How We Share Your Information
We may share your information with trusted service providers who assist with operations such as payments, shipping, analytics, and marketing. We may also disclose information if required by law or to protect our rights.
We do not sell your personal information to third parties.
5. Data Security
We use reasonable safeguards to protect your personal information. While we strive to secure your data, no method of transmission or storage is completely guaranteed.
6. International Data Transfers
Your information may be processed in countries outside your residence. By using the Site, you consent to such transfers in accordance with applicable laws.
7. Children’s Privacy
Our website is not intended for individuals under 16 years old. We do not knowingly collect personal information from minors. If any such information is found, we will remove it upon request.
8. Your Rights
You may have the right to:
- Access or update your personal information
- Unsubscribe from marketing emails
- Request deletion of stored information (where applicable)
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page along with an updated effective date.
10. Contact Us
For questions regarding this Privacy Policy, please contact us at:
Email: support@velvetheartshop.us